using Firefox 57.0.2 64 Bit and Roboform 8.4.3. You can try to rename (or delete) the xulstore.json file in the Firefox profile folder. I have been using Firefox for years and using Roboform with it for years also, recently i have noticed that my saved passwords in Firefox have not been being used when I log into Firefox and have Roboform enabled. You can accept the warning and click "I'll be careful" to continue. Once submitted, we will send an account reset link to the email address provided. RoboForm comes with Chrome, Safari, iOS, Android, Windows Mobile support. You can open the about:config page via the location/address bar. Option 1: You know your account email If you've forgotten your Master Password, but you know the email address associated with your RoboForm Online Account, enter your email address here. RoboForm is the top-rated Password Manager and Web Form Filler that completely automates password entering and form filling. Try to reset the pref via the right-click context menu to the default value. If this hasn't helped then also delete possible addons.json and addons.sqlite files. If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. It is possible that there is a problem with the file(s) that store the extensions registry.ĭelete the extensions.* files (e.g. Ask them to open the file on their computer and change the column 'Pwd' to 'Password' before moving on to the next step. Important: After exporting their data, your plan members need to make one small change to their RoboForm CSV file. If the extension is found via a registry scan then it sounds that this registry key is missing.ĭid you try to uninstall and reinstall Roboform? Steps to export your data from RoboForm Contact RoboForm support. I don't know if the extension is installed globally and normally found by Firefox via a registry scan or that the extension is installed in the Firefox profile folder. I'm not seeing Roboform in the System Details list, either as enabled or as disabled, so it looks that Firefox doesn't find the extension.
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